Privacy Policy

Effective Date: 17.02.2026
Last Updated: 27.03.2026

1. Introduction

This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website https://eisenerzpension.at/ and when you contact or book accommodation with our guesthouse in Austria.

We process personal data in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679, the Austrian Data Protection Act (DSG), and applicable data protection laws.

2. Data Controller

The data controller responsible for processing your personal data is:

[Full Legal Name of the Guesthouse]
Lindmoserstrasse 10
8790 Eisenerz
Styria, Austria
Email: [Insert Email Address]
Phone: [Insert Phone Number]

If you have any questions regarding this Privacy Policy or your personal data, please contact us using the details above.

3. Personal Data We Collect

We may collect and process the following categories of personal data:

a) Contact Data

- Name

- Email address

- Phone number

- Address (if provided)

b) Booking Information

- Arrival and departure dates

- Number of guests

- Special requests

- Payment-related information (if applicable)

c) Technical Data

- IP address

- Browser type and version

- Device information

- Date and time of access

- Pages visited

d) Communication Data

- Information you provide when contacting us via contact forms, email, or phone.

4. Purpose and Legal Basis of Processing

We process your personal data for the following purposes:

a) To Respond to Inquiries

Legal basis: Art. 6(1)(b) GDPR (pre-contractual measures)

b) To Manage Bookings and Accommodation Services

Legal basis: Art. 6(1)(b) GDPR (contract performance)

c) To Comply with Legal Obligations

Including Austrian registration requirements (Meldepflicht) and tax laws.
Legal basis: Art. 6(1)(c) GDPR (legal obligation)

d) To Improve Our Website

Legal basis: Art. 6(1)(f) GDPR (legitimate interest in maintaining and improving our website)

e) For Marketing (if applicable)

Only with your consent.
Legal basis: Art. 6(1)(a) GDPR (consent)

5. Cookies

Our website may use cookies to improve user experience and analyze website traffic.

Cookies are small text files stored on your device. You may control or disable cookies via your browser settings. Some cookies are technically necessary for the website to function properly.

If we use analytics or marketing cookies, these are only set with your prior consent via a cookie banner.

6. Third-Party Services

We may use third-party service providers, such as:

- Website hosting providers

- Booking platforms (if applicable)

- Payment service providers

- Analytics services (e.g., Google Analytics, if implemented)

These providers process data only on our behalf and in accordance with GDPR-compliant data processing agreements.

If data is transferred outside the European Union, appropriate safeguards (such as Standard Contractual Clauses) are applied.

7. Data Retention

We retain personal data only as long as necessary:

- Booking and invoice data: according to Austrian tax law retention requirements (generally 7 years)

- Inquiry data: until the request is resolved, unless legal retention obligations apply

- Technical data: according to technical necessity and security requirements

8. Your Rights Under GDPR

Under the GDPR, you have the following rights:

- Right of access (Art. 15 GDPR)

- Right to rectification (Art. 16 GDPR)

- Right to erasure (Art. 17 GDPR)

- Right to restriction of processing (Art. 18 GDPR)

- Right to data portability (Art. 20 GDPR)

- Right to object (Art. 21 GDPR)

- Right to withdraw consent at any time (Art. 7(3) GDPR)

To exercise your rights, please contact us using the contact details provided above.

You also have the right to lodge a complaint with the Austrian Data Protection Authority:

Austrian Data Protection Authority (Datenschutzbehörde)
Barichgasse 40-42
1030 Vienna
Austria
Website: https://www.dsb.gv.at/

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect legal, technical, or business developments. The current version will always be available on our website.